Client Success Executive - National Accounts

About the role

Centivo is seeking a Client Success Executive to own and grow strategic, high‑visibility employer relationships. You will act as a trusted advisor to senior HR, Benefits, and Finance leaders at large self‑funded employers, guiding them through plan operations, renewals, and program evolution.

Key responsibilities

• Serve as the primary executive point of contact for large national self‑funded employer clients, managing satisfaction and growth.
• Lead renewal strategies, design executive‑level presentations, and proactively mitigate retention risks.
• Orchestrate high‑touch service delivery across internal teams and vendors, handling escalations and operational oversight.
• Drive data‑informed account management, delivering customized performance reports and actionable insights.

Required profile

• Bachelor’s degree (advanced degree preferred) with 10 years of health‑plan or employee‑benefits experience.
• Minimum 7 years in client success, account management or consulting, managing national or enterprise‑level accounts.
• Proven track record of retaining and growing complex, high‑revenue employer relationships.

Required skills

• Advanced proficiency in Microsoft Excel, PowerPoint and Word.
• Experience with data visualization and analytics platforms.
• Deep knowledge of self‑funded health‑plan administration and TPA operations.