Client Services Representative II (Bilingual Spanish)

About the role

Join Bank of America as a Client Services Representative II, providing bilingual (Spanish) support to customers through calls, chats, and emails. You will work in an inbound contact center, delivering accurate, efficient solutions while enhancing the client experience.

Key responsibilities

• Handle routine client requests and resolve issues across multiple channels.
• Accurately capture interaction data and identify client needs.
• Escalate cases requiring risk review, exception handling, or further analysis.
• Stay up‑to‑date with policy updates and incorporate them into client conversations.
• Ensure compliance with industry regulations, bank procedures, and financial controls.

Required profile

• Minimum 1 year of customer/client service experience, including handling difficult situations.
• Demonstrated passion, integrity, and commitment to improving clients’ financial lives.
• Understanding of how life events can affect a client’s financial situation.

Required skills

What we offer

• Inclusive, caring workplace focused on responsible growth.
• Competitive, flexible benefits supporting physical, emotional, and financial wellness.
• Opportunities for career development and advancement within a leading financial institution.