Chemical Support Engineer, Pulp & Paper

About the role

Solenis, a global provider of water and hygiene solutions, is hiring a Chemical Support Engineer for its pulp and paper district in Lewiston, Idaho. As the primary technical resource for the district, you will ensure treatment chemicals and equipment are applied safely, effectively and cost-efficiently across customer sites, working closely with Sales Account Managers to design, implement and optimize treatment programs.

Key responsibilities

• Conduct routine service visits and testing to keep treatment programs safe, effective and compliant.
• Provide technical support and pre-sales expertise to customers and the sales team.
• Maintain service records, update databases and prepare weekly service reports.
• Troubleshoot technical issues at customer sites, develop corrective action plans and share findings with customers and account managers.
• Contribute technical input to proposals, projects and customer-facing documents and identify business growth opportunities.
• Analyze treatment program performance data and recommend improvements.
• Perform routine monitoring, maintenance and inspection of feed equipment.
• Take part in technical training and professional development.

Required profile

• Bachelor's degree in a science, engineering or other technical discipline; equivalent experience may be considered, including 10+ years of relevant manufacturing or equipment experience.
• Ability to solve complex, non-routine technical problems and strong customer relationship and stakeholder management skills.
• Knowledge of industrial processes and customer operations, or the ability to learn them quickly.
• Valid driver's license with a satisfactory driving record; must live within about 45 minutes of Lewiston, ID and be willing to travel Eastern Washington as needed.
• Willingness to join an on-call weekend rotation, typically up to one weekend per month.
• Preferred: experience with laboratory testing, pumps, pipefitting and electrical systems.

Required skills

• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Results-driven, proactive problem-solving approach.

What we offer

• Expected pay of $77,270 to $113,322 plus discretionary bonuses.
• Medical, dental, vision and 401(k) with company matching.
• Paid time off, including vacation, sick leave and floating holidays.
• Professional development, relocation assistance, and a company-provided vehicle, laptop and mobile phone.