Center Manager – Workforce Solutions

About the role

Career Team is seeking a Center Manager to lead the operations of an assigned Workforce Solutions Center. The manager will ensure efficient service delivery, manage budgets, and foster community partnerships while supporting staff development.

Key responsibilities

• Oversee all employment and training initiatives within the center.
• Manage center budgets, purchasing processes, and inventory records.
• Maintain facilities, tools, safety procedures, and accessibility for staff and clients.
• Identify and nurture community partnerships and coordinate outreach events.
• Provide cross‑training, assess employee performance, and take corrective actions as needed.
• Track service outcomes, customer satisfaction, and grievance handling.
• Collaborate with Program Managers to ensure workflow compliance and fill open positions.
• Model extreme customer service behaviors and promote a “ZAG” mindset.

Required profile

• Bachelor’s degree in business, marketing, public relations, community organization, or related field (or equivalent experience).
• Minimum of 4 years of supervisory or management experience.
• Knowledge of workforce development program operations preferred.
• Strong interpersonal, written and oral communication skills.
• Valid driver’s license and adequate vehicle insurance coverage.

Required skills

• Proficiency in Microsoft Office.