Caseworker Assistant

About the role

The Program for Initial Resettlement Caseworker Assistant supports refugee and other ORR‑eligible populations during their integration into the United States. Working under the guidance of the Cash and Medical and Initial Resettlement Coordinator, you will help ensure clients have access to essential services and resources while promoting self‑sufficiency and community integration.

Key responsibilities

• Assist in coordinating pre‑arrival and post‑arrival services, including airport pickups, housing setup, food assistance, transportation, and community orientation.
• Conduct client intake and assessment to identify household strengths, needs, and priorities.
• Develop individualized self‑sufficiency plans and SMART goals with each client.
• Provide referrals, follow up on service connections, appointments, and action items.
• Document client interactions, services provided, referrals, and outcomes accurately in ETO and other databases.
• Travel within the service delivery area using a personal, insured vehicle or public transportation as needed.

Required profile

• Associate degree in Social Work, Human Services, or a related field preferred.
• At least 2 years of experience working with refugee and/or immigrant populations.
• Strong relationship‑building, diplomacy, and networking skills.
• Ability to work effectively in a multicultural environment and manage multiple tasks.
• Valid driver’s license and access to a personal, insured vehicle.

Required skills

• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Familiarity with database systems such as IRIS and Efforts to Outcomes (ETO).
• Fluency in English, both spoken and written.

What we offer

• Competitive hourly wage of $18.45.
• Comprehensive benefits package including paid sick leave, holidays, PTO, medical, dental, vision insurance, 403(b) retirement plan with employer match, disability and life insurance, and Employee Assistance Program.
• Opportunities to work in a hybrid environment combining office, remote, and field assignments.