Capacity Manager

About the role

The Capacity Manager leads a team of Capacity Representatives to secure carrier capacity and ensure successful freight execution for customers. This role focuses on expanding the carrier network, driving margin performance, and improving operational efficiency while maintaining strong carrier relationships.

Key responsibilities

• Lead, coach, and mentor a team of Capacity Representatives, setting activity goals and conducting performance reviews.
• Oversee carrier sourcing, capacity procurement, and negotiations to maximize profitability and service levels.
• Ensure freight is covered efficiently, monitor shipment execution, and resolve escalated carrier issues.
• Track and analyze performance metrics such as loads covered, gross margin, carrier growth, and on‑time performance.
• Identify and implement process improvements in carrier procurement and TMS utilization.

Required profile

• 3+ years experience in freight brokerage, carrier sales, logistics, or transportation operations.
• 1+ years experience in leadership or team management.
• Strong understanding of truckload transportation and carrier procurement.
• Excellent communication, negotiation, and relationship‑building abilities.
• Strong organizational and problem‑solving skills, with the ability to thrive in a fast‑paced, high‑volume environment.

Required skills

• Transportation Management System (TMS)
• Microsoft Excel
• Microsoft Outlook
• Microsoft Word