Camp Office Lead

About the role

Woodward Camp, a full-time, year-round position in Woodward, Pennsylvania, leads the Camp Office and Guest Services team. It ensures exceptional service to campers, parents, visitors and staff, oversees front office operations, trains and supports team members, and works closely with the Senior Manager, Guest Experience. The role reports to the Senior Manager, Guest Experience and requires an on-site presence at the camp.

Key responsibilities

• Lead daily operations of the Camp Office and Guest Services team, coach and train staff, and monitor team performance
• Handle routine escalations and guest concerns, escalating complex issues, safety matters, refunds and reputational risks to the Senior Manager, Guest Experience
• Support camper arrivals, departures, temporary leaves and transportation logistics, and welcome guests with documentation, credentials and orientation
• Maintain accurate guest registration records, balances, forms, transportation reservations and guest interaction logs
• Coordinate mail and package distribution, support reporting and audits, and keep data accurate in CircuiTree and other systems
• Work with Operations, Security, Housing, Transportation, Programs and Food Service teams, and represent Woodward professionally with guests and families
• Keep office procedures and service standards consistent, document SOPs, and stay organized and welcoming

Required profile

• At least two years of customer service, hospitality, camp, recreation or guest services experience
• Experience handling guest concerns and conflict resolution
• Willingness to work Saturdays, Sundays, holidays and extended hours, especially during peak periods and arrival/departure days
• References available upon request; background checks (Pennsylvania State Police, child abuse clearance, motor vehicle record and FBI fingerprinting) are required
• Preferred: leadership or supervisory experience, camp/resort/hospitality experience, experience with CircuiTree or similar platforms, and experience training customer-facing staff

Required skills

• Working knowledge of Microsoft Office Suite
• Excellent verbal and written communication, organization, problem-solving and attention to detail
• Ability to prioritize multiple responsibilities and stay calm under pressure

What we offer

• $14.00 per hour
• Access to the camp's facilities and discounts on food, retail and gear
• Career development and growth opportunities