Call Center Representative

About the role

Provide incoming call handling for hospital sites and emergency lines, answering calls, transferring them appropriately, and performing related administrative duties.

Key responsibilities

• Answer all calls courteously and professionally, providing general information such as physician office numbers and hospital listings.
• Use LVHN’s EMR system to share patient room numbers, telephone numbers, and discharge dates.
• Screen critical care calls and manage patient phone call announcements.
• Contact providers according to on‑call schedules and adjust as needed.
• Assist in troubleshooting, testing, maintenance, and design of internal communication systems.
• Update physician and office information as required.
• Determine caller purpose and forward calls to the appropriate staff member or voicemail.
• Alert staff to critical situations (Codes, Alerts) following established procedures.
• Place and document international and long‑distance calls for colleagues and patients.

Required profile

• High School Diploma or GED.
• At least 1 year of customer service experience.
• Ability to maintain effective interpersonal relationships.
• Excellent written and verbal communication skills.
• Strong customer‑service orientation.
• Ability to manage multiple and changing priorities.