Business Support Associate

About the role

The Business Support Associate at Renuity ensures smooth contract processing, scheduling, and payment functions for home‑improvement projects. The role acts as a liaison between customers, sales, operations, and engineering to keep jobs moving forward without delays.

Key responsibilities

• Process new job contracts and review lead perfection statuses such as down‑payment holds, deposits, and change orders.
• Schedule measure‑tech and install appointments, confirm with customers, and prepare sites for installation.
• Manage payment functions including demand letters, bank turn‑downs, transaction failures, and financing queries.
• Coordinate with Sales, Operations, and Engineering to resolve status holds and ensure timely job progression.
• Handle customer communications via calls, texts, voicemails, and chat, providing sales support when needed.
• Perform additional duties as assigned, including reporting on backlog turnover, throughput capacity, NPS score, and install revenue.

Required profile

• Proven ability to focus on goals and achieve predetermined results.
• Experience in home‑improvement job scheduling or related administrative functions.
• Strong influence and decision‑making skills, with a systematic approach to problem solving.
• Professional conduct and appearance consistent with company standards.
• Ability to organize self‑directed work and manage equipment, facilities, and personnel effectively.

Required skills

• Proficiency with Microsoft Office 365 Suite.
• Experience using CRM systems.
• Ability to operate Closet Pro for pricing non‑production services.
• Capability to read and interpret basic construction drawings.