Business Partner, Customer Success Workforce Solutions

About the role

As the Business Partner, Customer Success (Program), you will be part of a dynamic Program Management Office team assigned to a specific Guidant Global MSP client, reporting into the Program Leader. This commercially focused role is accountable for protecting, growing, and defending the account by expanding spend, monetization, program adoption, and overall client value.

Key responsibilities

• Commercial ownership – protect, grow and defend the account by identifying opportunities to increase spend, monetization and program adoption.
• Business development – proactively hunt for new opportunities within the account across departments, hiring managers and service lines.
• Senior relationship management – build trusted relationships with senior and executive client leaders and connect program performance to business outcomes.
• Customer Success partnering – act as a proactive partner to HR, Procurement and Hiring Managers, translating data into insight and growth opportunities.
• Pipeline and forecasting – maintain visibility of active and future opportunities, support account forecasting and prepare quarterly business reviews.
• Day‑to‑day operations – work with Service Delivery and back‑office teams to ensure SLA/KPI compliance and manage supplier performance.
• Billing, reporting & analytics – ensure accurate billing, produce regular status reports and use analytics for continuous improvement.

Required profile

• Knowledge of the staffing industry, Managed Service Provider (MSP) models, Vendor Management Systems (VMS), procurement and HR processes.
• Proven experience leading teams to meet SLA/KPI targets and driving process‑improvement initiatives.
• Project management experience with strong communication, presentation and organizational skills.
• Familiarity with commercial account management disciplines such as pipeline management, forecasting and stakeholder mapping.
• Experience using modern sales and CRM platforms (e.g., Salesforce, Microsoft Dynamics) and enablement tools.

Required skills

• Power BI
• Microsoft Excel
• Microsoft PowerPoint
• Salesforce
• Microsoft Dynamics
• ZoomInfo
• Outreach
• Gong
• Highspot