Branch Trainer & Assistant Manager – Mohawk Valley

About the role

The Arrow Financial Corporation Family of Companies is looking for a Branch Trainer – Assistant Manager to support its retail banking network in the Mohawk Valley Region. This position blends training, onboarding, and day‑to‑day branch management duties, ensuring smooth operations and high‑quality customer service.

Key responsibilities

• Deliver onboarding and on‑site training for new hires, following Branch Experience guidelines.
• Provide teller line coverage and platform support during absences, vacancies, and vacations across the region.
• Oversee daily branch operations and act as the acting manager when the Branch Manager is unavailable.
• Communicate policies, procedures, and management reports in the manager’s absence.
• Support sales initiatives, participate in cross‑sell programs, and cultivate new business while maintaining existing relationships.
• Ensure compliance with branch security, fraud prevention, and Bank Secrecy Act requirements, including counterfeit detection.

Required profile

• Associate degree or equivalent experience.
• At least 4 years of experience in banking, customer service, or retail sales.
• One year of supervisory experience preferred.
• Ability to obtain NMLS and Signature Guarantee certifications.
• Willingness to travel to multiple branches and work rotating Saturdays.

Required skills

• Proficiency with Microsoft Word.
• Proficiency with Microsoft Excel.
• Proficiency with Microsoft Outlook.