Branch Manager – Retail Banking

About the role

As a Branch Manager you will lead the Plaistow branch of Santander, overseeing daily operations, customer experience and financial performance. You will be responsible for driving sales, ensuring compliance and fostering a high‑performing team.

Key responsibilities

• Direct overall branch performance to achieve sales targets and operational efficiency.
• Develop and implement sales strategies to grow revenue and market share.
• Coach, develop and motivate team members, setting clear expectations and supporting professional growth.
• Manage hiring, retention, scheduling and employee engagement across all job families.
• Engage customers with consultative conversations, offering tailored financial solutions.
• Analyze branch performance data to make strategic decisions and improve efficiency.
• Utilize digital platforms to enhance customer interactions and promote self‑service options.
• Handle escalated customer issues and ensure timely, effective resolutions.
• Maintain risk management and compliance with banking regulations.

Required profile

• Proven leadership experience in a retail banking or financial services environment.
• Strong ability to meet sales targets and drive revenue growth.
• Knowledge of banking regulations and risk management practices.
• Excellent communication and customer‑service skills.
• Capability to coach and develop a diverse team.

Required skills