Branch Manager – Lakewood, NJ

About the role

Santander is seeking an experienced Branch Manager to lead its Lakewood, NJ location. The role focuses on delivering exceptional customer experiences, achieving financial targets, and ensuring smooth daily operations within a technology‑driven banking environment.

Key responsibilities

• Direct overall branch performance, meeting sales goals and optimizing operational processes.
• Develop and execute sales strategies to increase revenue and market share.
• Coach, develop, and motivate a diverse team, setting clear expectations and fostering professional growth.
• Manage hiring, retention, scheduling, and employee engagement across all job families.
• Utilize digital platforms to enhance customer interactions and promote self‑service options.
• Handle escalated customer issues, providing effective resolutions.
• Ensure compliance with banking regulations, risk management policies, and internal controls.
• Analyze performance data to drive strategic improvements.

Required profile

• Proven leadership experience in a banking or financial services environment.
• Strong track record of meeting sales targets and driving revenue growth.
• Excellent communication and interpersonal skills for customer and team engagement.
• Ability to manage operational efficiency while maintaining high service standards.
• Commitment to compliance, risk management, and continuous improvement.

Required skills