Bilingual Technical Support Analyst (French) – Remote

About the role

ScriptPro is seeking a bilingual Technical Support Analyst who can provide remote assistance to pharmacy customers across the United States and Canada. The role works a Tuesday‑Saturday shift (5:00 am‑1:30 pm CST) and includes three weeks of on‑site training at the company’s headquarters.

Key responsibilities

• Answer inbound customer calls and resolve software and hardware issues on the first contact.
• Create, track, and escalate service tickets using the internal ticketing system.
• Maintain, upgrade, and replace ScriptPro hardware and software components.
• Support user account management, including rights, security, and group assignments.
• Assist with customer‑focused projects and research initiatives as needed.

Required profile

• Associate’s degree in engineering or technology (or equivalent experience) with at least 2 years of related work.
• Fluent written and verbal French communication.
• Strong analytical and problem‑solving abilities.
• Excellent customer service orientation and professional demeanor.
• Ability to multitask and prioritize in a fast‑paced environment.

Required skills

• Basic knowledge of Windows operating systems (XP, 7, 10, 11).
• Desktop and peripheral troubleshooting.
• Experience with ticketing or service‑desk software and SLA‑driven resolution.

What we offer

• Remote work‑from‑home arrangement with occasional on‑site training.
• Opportunity to work with cutting‑edge pharmacy robotics and technology.
• Continuous learning about new products and systems.