Bilingual Technical Support Analyst (French) – Evening Shift

About the role

ScriptPro is seeking a bilingual (French/English) Technical Support Analyst to join its Customer Service team. The analyst will provide remote assistance to pharmacy customers across the United States and Canada, handling software and hardware issues during the evening shift.

Key responsibilities

• Answer inbound support calls and resolve technical problems on the first contact.
• Create and manage service tickets in the company’s ticketing system.
• Troubleshoot Windows operating systems, desktop computers, peripherals, and ScriptPro hardware.
• Maintain user accounts, security rights, and system groups.
• Assist with customer support projects and research initiatives as needed.

Required profile

• Associate’s degree in engineering/technology or equivalent experience (minimum 2 years).
• Fluent written and verbal communication in French and English.
• Strong customer‑service orientation and professional demeanor.
• Ability to work a fixed schedule: Wednesday‑Sunday, 11:30 am – 8:00 pm CST.

Required skills

• Proficiency with Windows OS (XP, 7, 10, 11).
• Desktop and peripheral troubleshooting.
• Experience using ticketing or service‑desk software and meeting SLA targets.
• Basic hardware support and software upgrade procedures.

What we offer

• Remote work‑from‑home arrangement with a three‑week onsite training in Mission, KS.
• Opportunity to work with cutting‑edge pharmacy robotics and technology.
• Continuous learning environment with exposure to new products and systems.