Bilingual Spanish Client Support Technician

About the role

We are looking for a bilingual English‑Spanish Client Support Technician to join our front‑line call centre team. You will assist dealers and customers via phone, email and remote desktop, ensuring a high‑quality experience on every interaction.

Key responsibilities

• Provide technical assistance for inbound calls, emails and internal messages.
• Train customers on our processes, systems and proprietary POS software.
• Listen actively to understand issues, ask diagnostic questions and guide users through problem‑solving.
• Install, modify and repair computer hardware and POS software, including basic Windows and hardware troubleshooting.
• Support internal and customer‑facing websites, applications and multiple service platforms.
• Use remote‑desktop tools to resolve issues and track detailed information on client cases.
• Escalate complex cases to management or other internal teams for quick resolution.
• Complete daily tasks on time and provide corrective actions to prevent callbacks.

Required profile

• 1‑2 years of experience in technical support or a call‑centre environment (minimum 6 months).
• High School Diploma or GED; A+ or Network+ certification preferred.
• Fluency in both English and Spanish.
• Strong knowledge of PCs, operating systems, networking fundamentals and applications.
• Excellent listening, empathy and patience when guiding users remotely.

Required skills

• A+ certification
• Network+ certification
• PC hardware troubleshooting
• Windows operating system troubleshooting
• Networking basics
• Remote desktop software usage
• POS software installation and maintenance