Bilingual Patient Engagement & Scheduling Specialist (Orthodontics)

About the role

A remote, full-time position supporting five orthodontic practices in the same region, each with its own brand. The specialist answers calls from prospective and current patients, follows up quickly on new leads and turns each inquiry into a scheduled complimentary new patient consultation. The role suits LATAM candidates and requires English at C1 level or better.

Key responsibilities

• Answer incoming calls from prospective and current patients across five practice brands, greeting each caller warmly.
• Schedule complimentary new patient consultations and enter new patients in Lead Sigma and Ortho2.
• Handle current patient calls according to each practice's process.
• Contact new and existing leads by outbound phone calls and text messages, and follow up consistently with those who have not yet scheduled.
• Build rapport, answer questions and overcome common objections; learn and represent each practice's brand, tone, voice and procedures.
• Document every call and lead activity accurately in Lead Sigma and Ortho2, and manage time across multiple offices.
• Meet or exceed daily outreach, contact and scheduling goals, and collaborate with office managers.

Required profile

• English at C1 level or better, with excellent verbal and written English and Spanish.
• Experience turning leads into scheduled appointments, in any industry; customer service or inside sales background.
• High energy and a positive phone presence, comfortable with a high volume of calls per day.
• Highly organized, methodical and reliable, with strong time management across several locations.
• Available 10 am to 7 pm Pacific Time; high-speed internet and a quiet home office.
• Nice to have: healthcare, dental or orthodontic experience; HIPAA training is provided.

Required skills

• Lead Sigma and Ortho2 (experience with them or similar orthodontic software is a plus).
• CRM, scheduling or phone systems.

Pay is $8 to $9 USD per hour depending on experience, 40 hours per week. To apply, send an updated English resume, your desired hourly rate, a short voice or video introduction, and a brief summary of your experience with outbound calls, appointment setting, objection handling and the systems you have used.