Bilingual French Contact Center Agent (Hybrid)

About the role

Under general supervision, you will deliver exceptional service to UNFCU members and colleagues in both French and English. Working in a hybrid environment, you will handle inbound calls, emails, and chats, addressing product inquiries, account details, and card issues while building trusted relationships.

Key responsibilities

• Respond to member inquiries via phone, email, and chat across all inbound queues.
• Identify, research, and resolve member issues, escalating when necessary.
• Maintain compliance with UNFCU’s Code of Ethics, BSA/AML policies, and relevant laws.
• Meet Contact Center KPIs such as schedule adherence, average handle time, and quality scores.
• Participate in meetings, trainings, and organizational events as directed.
• Complete required BSA/AML/OFAC reporting and annual training.

Required profile

• High School diploma, GED, or equivalent; some college coursework preferred.
• Minimum 2 years of experience in customer service, retail, concierge, call center, or banking/financial services.
• Strong organizational, multitasking, and prioritization abilities.
• Goal‑oriented, dependable, and motivated to achieve performance targets.

Required skills

What we offer

• Hybrid work arrangement with a New York base.
• Salary range $51,000 – $55,000 annually, commensurate with location.
• Opportunities for professional development and internal advancement.