Bilingual Customer Service Coordinator (French/English)

About the role

CBRE is seeking a remote Bilingual Customer Service Coordinator to handle day‑to‑day inquiries and issues for clients across the United States and Canada. The position works either the 1st shift (8:00 am‑4:30 pm CST) or the 2nd shift (2:00 pm‑10:30 pm CST) and requires fluency in both French and English.

Key responsibilities

• Answer incoming service requests via phone, chat, email and online portals.
• Respond to customer inquiries, escalate when necessary, and generate work orders.
• Schedule meetings, coordinate logistics, and update internal systems, databases and spreadsheets.
• Contact customers for updated information and run ad‑hoc reports.
• Model CBRE RISE values, guide teammates, and suggest process improvements.
• Follow established procedures to resolve straightforward issues under supervision.

Required profile

• Fluent in English and French with regular communication in both languages.
• High School Diploma or equivalent; up to 2 years related experience.
• Ability to follow basic work routines, strong organization and basic math skills.
• Effective communication for exchanging straightforward information.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook

What we offer

• Competitive pay at $20.00 per hour (approximately $41,600 annually).
• Comprehensive benefits: health, dental, vision, pet insurance, and 401(k) match.
• Remote full‑time position with growth opportunities within a global real‑estate services firm.