Bilingual Customer Service Associate

About the role

This position is the front‑line point of contact for customers across the Dallas/Fort Worth market. The Bilingual Customer Service Associate handles inbound calls, walk‑in traffic, and counter operations with professionalism, urgency, and accuracy.

Key responsibilities

• Answer inbound calls promptly, route, resolve, or escalate as needed.
• Greet walk‑in customers, provide product availability, pricing, lead times, and order status.
• Process customer orders via phone, email, and in‑person, confirming details and addressing back‑orders.
• Resolve order issues, shipping discrepancies, and account questions with urgency.
• Maintain a clean, organized front‑of‑house environment and manage office supplies and inventory.
• Support the sales team with quotes, order tracking, and follow‑ups.
• Maintain accurate records in Salesforce and internal systems.
• Coordinate with warehouse and operations for fulfillment and scheduling.
• Act as a communication link between customers, sales, and operations, flagging recurring issues.

Required profile

• High school diploma required; associate degree preferred.
• 1–3 years of customer service experience.
• Fluent in Spanish and English.

Required skills

• Salesforce