AVP of Operations & Client Success (Remote)

About the role

The AVP of Operations & Client Success is a hands‑on leadership position that bridges sales and execution for a fast‑growing agency. Reporting directly to the CEO, you will oversee high‑value client relationships, program delivery, and operational processes while managing a small team in a fully remote environment.

Key responsibilities

• Partner with sales leadership to align client commitments with operational capabilities.
• Oversee delivery of client programs, ensuring quality, accuracy, and on‑time execution.
• Manage senior‑level client relationships, presentations, and ongoing communications.
• Improve workflows, systems, and processes to support scalable, consistent execution.
• Monitor budgets, resource allocation, and delivery performance across active programs.
• Lead and support the marketing/operations team with clear direction, accountability, and hands‑on involvement.
• Oversee contracts, documentation, compliance, and RFP/proposal support.
• Help drive client satisfaction, retention, and long‑term growth.

Required profile

• Bachelor’s degree required; advanced degree preferred.
• 7–10+ years of experience in operations, client success, marketing, account management, or a related field.
• Proven experience managing senior client relationships and cross‑functional teams.
• Strong background in process improvement, execution oversight, and operational leadership.
• Excellent communication, presentation, organizational, and problem‑solving skills.
• Comfortable working in a hands‑on, fast‑moving environment.

Required skills

What we offer

• Salary range $120‑130K plus bonus.
• Health, dental, vision, retirement, life insurance, paid time off.
• Fully remote work arrangement.