Automotive Technician - Lead / Master Technician

About the role

Monro, a family of automotive service and tire dealer brands, is hiring a Technician Lead / Master Technician in Dunkirk, New York. The role is full-time or part-time and is an hourly position depending on business needs. The technician helps drive sales and guest count, performs basic diagnostics and routine repairs, and coaches and trains entry-level technicians. The hourly range is $18-$22 guaranteed minimum and $28-$40 flat rate based on experience.

Key responsibilities

• Perform basic vehicle diagnostics to identify the repairs needed.
• Complete the Courtesy Inspection on every guest vehicle, document and communicate additional services and repairs, and audit courtesy inspections done by General Service Technicians.
• Assist with inventory management, including pulling tires and parts and stocking inventory.
• Help keep the store clean and guest-ready, and assist with general store duties.
• Perform services according to Monro safety standards, such as wheel torque and oil safety procedures.
• Test drive vehicles following the Road Test policy and local traffic and safety laws.
• Follow company policies, environmental codes and OSHA standards, and complete Monro University training courses.
• Operate and maintain equipment safely, including lifts, welders and brake lathes.
• Coach and train entry-level technicians and carry out other duties as assigned.

Required profile

• High school diploma or equivalent.
• Automotive training, including basic car maintenance and repair, or an equivalent combination of education and experience.
• ASE certification and a State Inspection license (where applicable) preferred.
• Owns a basic set of tools or joins Monro's tool purchase program; a valid driver's license and a satisfactory MVR are required.
• Detail-oriented, able to coach and train entry-level techs, and a team player.

Required skills

• Basic automotive maintenance, repair and tire services.
• Problem diagnosis and root cause identification.
• Interpretation of written, oral and diagram instructions.
• Strong customer service, verbal and written communication, and report writing.

What we offer

• Performance-based incentives.
• Paid vacation and holidays for full-time teammates.
• Reimbursement for ASE certifications and state inspection licenses.
• 401(k) eligibility immediately upon hire and direct deposit.
• Employee discounts, healthcare, vision and dental for full-time teammates, and employee access perks.
• Career advancement through on-the-job training, company-sponsored certifications and Monro University courses.