Associate Manager – Client Services (Remote, US)

About the role

The Associate Manager – Client Services will lead business development and relationship management for High Potential Small Accounts within Infosys BPM. This remote position focuses on expanding the Infosys footprint across multiple service lines and maintaining strong client partnerships across the United States.

Key responsibilities

• Enhance market share by conducting market development and competitive analysis for the account portfolio.
• Open diverse service lines within existing accounts.
• Prepare proposals and Statements of Work (SOWs) for client engagements.
• Provide a business‑led perspective during contract negotiations.
• Identify and pursue opportunities with various departments and buyers to expand Infosys presence.
• Maintain healthy, long‑term client relationships.

Required profile

• Bachelor’s degree or foreign equivalent (or equivalent experience).
• 7+ years of sales, relationship management, or account management experience in the BPM industry.
• Experience in Services, Utilities, Telecom, or Oil & Gas sectors with strong B2B exposure.
• 5+ years of proven sales/account management success within BPM.
• Track record of selling BPM service offerings such as Finance & Accounting, Supply Chain, HR Outsourcing, and Customer Service.
• Strong understanding of the outsourcing industry and ability to create business cases.
• Analytical ability, financial ratio analysis, and presentation skills.

Required skills