Associate I – Quality Operations

About the role

The Associate I, Quality Operations is primarily responsible for applying specialized knowledge to support project goals by monitoring product quality, resolving non‑conformances, and maintaining documentation. You will use advanced quality management practices and conduct independent research.

Key responsibilities

• Interact with other facilities to support product tech transfer and validation data collection.
• Ensure product and process controls are in place for critical quality attributes in assigned production areas.
• Investigate non‑conformance events and drive Corrective and Preventive Actions (CAPA) with guidance.
• Partner with suppliers to resolve quality issues, conduct root‑cause analysis, and implement corrective actions.
• Track and trend NC and CAPA data using statistical and non‑statistical problem‑solving tools.
• Lead product holds, quarantine actions, and support manufacturing, engineering, and quality teams on the production floor.

Required profile

• Bachelor’s degree or equivalent experience (or high school + 8 years; Associate + 4 years).
• Fluent reading, writing, and communication in English.
• Exempt work hours, onsite location, and 5‑10% travel requirement.

Required skills

• Proficiency with Microsoft Excel.
• Proficiency with Microsoft PowerPoint.
• Experience using Minitab for statistical analysis.
• Ability to apply root‑cause analysis tools.
• Development and execution of validation protocols.

What we offer

• Robust benefits package including health, life, and retirement plans.
• Flexible time off for exempt associates and PTO for hourly associates.
• Opportunities for career growth and development within a global eye‑health company.