Associate Customer Success Manager – Advertising

About the role

The Associate Customer Success Manager will support Samsung Ads’ advertisers by ensuring smooth execution of campaigns from pre‑sales planning through post‑sale analysis. Working closely with Account Executives and cross‑functional teams, you will help translate client goals into effective advertising solutions on Samsung’s Smart TV and cross‑device platforms.

Key responsibilities

• Assist the Customer Success Management team in delivering advertiser campaign objectives, both before and after launch.
• Manage the internal RFP process, tracking timelines and ensuring deliverables meet client expectations.
• Coordinate with Ad Operations, Inventory, Marketing, Finance and other departments to facilitate end‑to‑end campaign execution.
• Develop a deep knowledge of Samsung Ads products and sales offerings.
• Partner with the Client Solutions Manager to monitor proposals, analyze post‑campaign performance, and oversee billing.
• Identify and implement process improvements to increase operational efficiency.

Required profile

• 2‑4 years of experience in media planning, buying or related advertising roles.
• Strong verbal and written communication skills.
• Ability to manage multiple stakeholders, meet deadlines and work independently.
• Detail‑oriented, process‑driven and a collaborative team player.

Required skills

• Proficiency in Microsoft Excel.
• Proficiency in Microsoft PowerPoint.

What we offer

• Competitive salary range of $90,000‑$105,000 per year.
• Opportunity to work with cutting‑edge first‑party data and advertising technology.
• Dynamic environment within a global technology leader.