Associate Customer Engagement Manager

About the role

The Associate Customer Engagement Manager will support the ongoing management and optimisation of existing RiskNarrative customers. Working closely with cross‑functional teams, you will ensure customers derive maximum value and ROI from the platform.

Key responsibilities

• Deliver an outstanding customer experience and manage a portfolio of customers.
• Act as a product expert for the RiskNarrative suite and provide insight on bespoke use cases.
• Identify optimisation opportunities through regular reviews and data‑driven analysis.
• Collaborate with customers to align platform configuration with business objectives.
• Define and deliver strategic roadmaps in partnership with Account Management.
• Lead configuration, optimisation, training and delivery projects.
• Represent customer needs to product, engineering and professional services teams.
• Conduct strategic service reviews and track performance against objectives.

Required profile

• Experience in a similar customer engagement, success or SaaS platform role.
• Strong technical or analytical background, comfortable working with APIs and SQL.
• Excellent client‑first relationship skills and ability to work with diverse stakeholders.
• Problem‑solving mindset with high attention to detail.

Required skills

• APIs
• SQL