Assistant Service Manager – Automotive Service

About the role

We are seeking an experienced, customer‑focused professional to serve as the main point of contact for clients in our service department. You will guide customers through repairs and maintenance, support the Service Manager, and help the advisory team achieve performance targets in a fast‑paced dealership environment.

Key responsibilities

• Greet customers, listen to vehicle concerns, and recommend appropriate services.
• Write clear repair orders, explain costs, and obtain on‑spot approvals.
• Follow up with customers throughout the service process to keep them informed.
• Assist the Service Manager with daily operations, scheduling, and team development.
• Achieve sales targets for maintenance packages, upsells, and customer satisfaction scores.
• Build lasting relationships to convert one‑time visitors into loyal clients.

Required profile

• Minimum 3 years experience in automotive service advising or a similar role.
• Strong knowledge of vehicle maintenance and repair processes.
• Excellent communication and problem‑solving abilities.
• Positive attitude with natural leadership qualities.
• Experience with luxury or Infiniti brands is a plus.

Required skills

• Proficiency with dealership management systems such as Reynolds.
• Proficiency with dealership management systems such as CDK.

What we offer

• Full‑time permanent position with competitive base pay plus performance bonuses.
• Comprehensive benefits package.
• Opportunities for career growth within a rapidly expanding automotive group.