Assistant Manager, Retail & Operations

About the role

The Assistant Manager, Retail & Operations will join the North America Retail Innovation team at Parfums Christian Dior. You will support the planning, launch and day‑to‑day operation of new retail concepts, including stores, temporary locations, pop‑ups and concessions, ensuring a luxury, omnichannel client experience.

Key responsibilities

• Maintain a store opening operations tracker, update key dates and deliverables, and provide post‑opening hyper‑care on site.
• Support boutique teams in operating retail systems, technologies, policies and procedures.
• Coordinate repairs, maintenance, visual merchandising changes and security coverage for field teams.
• Work in boutiques one week per month to provide ground support and gather staff feedback.
• Manage supply, hospitality, packaging and tools ordering, ensuring consistent store image.
• Oversee opening orders of sellable, non‑sellable and complimentary products.
• Support retail inventory needs, troubleshoot technology and data issues, and ensure smooth data flow between systems.
• Lead mobile point‑of‑sale operations for out‑of‑boutique activations, setting up POS and syncing with ERP, PowerBI and CRM data lakes.
• Coordinate and optimise the remote D2C door‑to‑door sales process, aligning digital and physical trails.

Required profile

• Strong organisational skills and resilience to manage multiple stages of retail projects.
• Analytical depth with the ability to interpret data and drive operational excellence.
• Creative resourcefulness and a proactive attitude toward continuous improvement.
• Experience in luxury retail environments and familiarity with omnichannel client experiences.

Required skills

• Infoware POS system (backend and frontend)
• PowerBI for advanced analytics
• DiorConnect clienteling platform
• Mobile omnichannel sales platform
• Retail IoT devices (engraving machine, SmartSafe, music system, lighting apps, alarms)
• ERP systems integration
• CRM data lakes