Assistant Director of Testing Services

About the role

The Assistant Director provides critical leadership for the Office of Testing and Evaluation Services, overseeing five LSU Testing Centers that administer over 30,000 exams each semester.

Key responsibilities

• Direct daily operations of all testing centers, supervise the Daytime Testing Center Manager, and manage scheduling for 60+ proctors and student workers.
• Handle operational challenges such as scheduling errors, test delivery disruptions, and incidents involving academic dishonesty or emergencies.
• Serve as the primary on‑site lead for external professional exams (ETS, HESI, Microsoft, etc.) and coordinate annual schedules, room reservations, and technical setups.
• Oversee test request intake, ensure accurate system setup, validate accommodations, and resolve complex software issues.
• Partner with the Director to improve testing and scheduling systems, generate performance reports, and contribute to strategic planning.

Required profile

• Bachelor’s degree (or equivalent experience) and at least three years of related experience.
• Two or more years in a supervisory or managerial role within a high‑volume testing environment.
• Ability to work evenings and Saturdays according to testing schedules.
• Strong communication, troubleshooting, and time‑management abilities.

Required skills

• Proficiency with scheduling tools and test delivery platforms.
• Experience using learning management systems such as Moodle.
• Advanced Microsoft Office skills.
• Familiarity with video surveillance and security documentation processes.