Assistant Community Manager - Upshore

About the role

A full-time Assistant Community Manager is needed for the Upshore community in Palm Harbor, Florida, a 264-unit mid-rise apartment building in lease-up stage. The role supports the Community Manager in the financial and operational side of the community, working Monday to Friday with a rotating on-call schedule.

Key responsibilities

• Collect and post rent, fees and other payments, prepare daily bank deposits and reconcile bank accounts, and prepare financial reports.
• Process invoices and payables, review resident files and accounting records to identify unpaid or late fees, and follow procedures to collect on delinquencies and enforce the lease.
• Review and submit vendor, contractor and service provider invoices, coding charges to the correct Chart of Accounts codes.
• Follow company procedures for evictions, including court hearings and eviction proceedings.
• Process resident move-outs, applying deposit and lease cancellation fees where applicable.
• Respond promptly to resident complaints and service issues, and act as on-site supervisor in the Community Manager's absence, coordinating maintenance and make-ready tasks.
• Meet with owners, give community tours and update owners on community performance.
• Support leasing and marketing by greeting prospects, showing ready apartments and models, closing leases and helping with applications and credit checks.

Required profile

• Bachelor's degree in Business Management, Communications or a related field preferred.
• 1-3 years of relevant experience in residence life and/or property management covering community management, sales, marketing and customer service.
• Understanding of lease terms and lease enforcement, including collections.
• Valid driver's license to operate a golf cart on property; state and local licenses and certifications as required.

Required skills

• Strong proficiency in property management software such as Yardi, OneSite and Entrata.
• Proficiency in internet, word processing, spreadsheet and database programs.
• Excellent written and verbal communication skills.

What we offer

• Hourly pay of $22.00-$24.00, with possible bonus programs depending on whether the role is corporate or onsite.
• Medical, dental, vision, disability and life insurance, plus a 401(k) with company match up to 6% after 6 months.
• Paid time off: 15 vacation days, 4 personal days, 10 sick days and 11 paid holidays for new hires, plus a 6-week paid sabbatical after 10 years.
• Paid parental leave, fertility benefit reimbursement, employee assistance program and onsite housing discounts for onsite team members.