Airport Customer Service Ambassador – PM Shift

About the role

The Airport Customer Service Ambassador on the PM shift provides a friendly, professional presence for passengers, visitors, airport staff and other stakeholders at JFK Terminal 4. Working primarily during afternoon and evening hours, you will help manage passenger flow, assist with wayfinding, and support checkpoint and international arrival operations.

Key responsibilities

• Welcome and assist passengers, visitors, and airport employees throughout Terminal 4.
• Support afternoon and evening passenger flow, especially at security checkpoints and international arrivals.
• Provide clear directions, wayfinding assistance, and queue organization.
• Help maintain orderly movement in high‑traffic areas and suggest more efficient alternatives when appropriate.
• Monitor assigned zones, report facility or flow issues, and communicate with team members and airport partners.
• When designated as a lead, assign tasks, give feedback, and coordinate area activities.

Required profile

• Enjoys an active, people‑facing environment.
• Professional, patient, and solutions‑focused under changing passenger volumes.
• Available to work PM shift schedules (e.g., 12:00 PM‑8:00 PM, 12:30 PM‑8:30 PM, 1:00 PM‑9:00 PM).

Required skills

What we offer

• Starting pay of $21.25 per hour.
• Full‑time and part‑time opportunities.
• On‑site work at JFK International Airport.
• Team environment with potential lead responsibilities.