Air Cargo Agent (MSY)

About the role

Air General is seeking a full‑time Air Cargo Agent at New Orleans International Airport (MSY). The role focuses on delivering exceptional customer service while handling air cargo safely and complying with all FAA, airport and company security procedures.

Key responsibilities

• Load and unload air cargo from trucks and vehicles.
• Operate forklift, tug and pallet jack safely and efficiently.
• Follow FAA, airport and Air General safety and security protocols.
• Present cargo documentation to U.S. Customs, Immigration, USDA and other agencies to obtain releases and clearances.
• Prepare and track shipment documentation, keep customers informed of status.
• Handle special shipments such as valuables, perishables, live animals and hazardous loads.
• Obtain customs log numbers, reconcile master and house air waybills, and verify booking details.
• Perform any additional duties assigned by supervisors.

Required profile

• High school diploma or GED.
• Must be at least 18 years old and possess a valid U.S. driver’s license.
• Ability to obtain an airport SIDA badge and lift up to 70 lb.
• Intermediate computer proficiency, especially Microsoft Office.
• Fluent English communication skills.
• Pass all pre‑employment, background and security screenings.
• Availability for varied shifts, including nights, weekends and holidays.
• Ability to work in a fast‑paced, high‑noise environment.

Required skills

• Forklift operation
• Tug operation
• Pallet jack operation
• Microsoft Office proficiency

What we offer

• Medical, dental, vision, short‑ and long‑term disability coverage.
• Health and flexible savings accounts.
• Paid time off, sick leave and parental leave.
• 401(k) plan with Roth option and company match.
• Life insurance, tuition scholarship and reimbursement programs.
• Company emergency loan, earned‑wage access via Tapcheck, and employee assistance program.