AI Documentation Transformation Consultant

About the role

The AI Documentation Transformation Consultant will lead the modernization of user documentation across Concentrix’s cybersecurity product portfolio. You will evaluate existing processes, tools, and governance, then design a scalable, AI‑assisted operating model that boosts efficiency, consistency, and technical accuracy.

Key responsibilities

• Assess the current state of user documentation, including workflows, tooling, governance, and content health.
• Design a future‑state operating model that leverages AI for content creation, maintenance, reuse, and governance.
• Establish documentation standards, information architecture, taxonomy, metadata, versioning, and lifecycle practices.
• Identify and pilot high‑value AI use cases such as drafting, summarisation, content reuse, and knowledge‑management automation.
• Evaluate and recommend improvements to documentation platforms, workflows, and system integrations.
• Define governance frameworks and ownership models to ensure accountability and quality.

Required profile

• Proven experience in technical documentation or content management, preferably within cybersecurity or related technology domains.
• Strong understanding of AI‑enabled content creation and knowledge‑management concepts.
• Ability to analyse complex processes and translate findings into actionable operating models.
• Experience working with cross‑functional teams to drive change and adoption.

Required skills

• Knowledge of AI‑assisted documentation techniques (e.g., automated drafting, summarisation).
• Familiarity with documentation platforms, taxonomy design, metadata management, and version control.
• Understanding of governance frameworks for technical content.

What we offer

• Opportunity to shape documentation strategy for a global technology leader.
• Access to cutting‑edge AI tools and a collaborative, award‑winning work environment.
• Career growth within Concentrix’s extensive professional services network.