Advanced Technical Analyst – Enterprise Support Office

About the role

The Enterprise Support Office (ESO) Service Desk is seeking an Advanced Technical Analyst to join its team. In this role you will research, analyze, and resolve complex technical and data issues, providing guidance and sustainable solutions that support the Federal Reserve's mission.

Key responsibilities

• Perform complex analyses of technology‑related information to troubleshoot and resolve major technical business issues.
• Research and analyze technical data of varying complexity to develop effective recommendations.
• Determine best practices, suggest improvements, and implement technology‑based solutions.
• Conduct security reviews and analyze application configurations for essential business needs.
• Monitor and audit procedural and legal compliance measures.
• Provide technical direction, training, and support for complex projects.
• Develop and design test plans and testing strategies to ensure data and system integrity.
• Identify and document audit requirements and lead cross‑functional initiatives.

Required profile

• Bachelor's degree or equivalent experience (required).
• Master's degree preferred.
• 9+ years of relevant work experience.

Required skills

What we offer

• Competitive compensation.
• Comprehensive benefits package including health care, tuition assistance, and generous paid time off.
• 401(k) match, pension plan, and other retirement benefits.
• Professional development opportunities and a supportive work‑life balance.