Admissions Specialist & Administrative Assistant

About the role

TASC Outpatient Services is seeking a highly organized, compassionate Admissions Specialist & Administrative Assistant to support individuals entering outpatient substance use disorder and behavioral health programs in Columbus, Indiana.

Key responsibilities

• Respond promptly to new referrals and admissions inquiries, returning missed calls within one hour.
• Conduct initial phone and in‑person screenings to determine eligibility and appropriate level of care.
• Educate prospective clients and families about outpatient services, program expectations, admissions process, and financial responsibilities.
• Schedule and coordinate clinical and medical assessments, intake appointments, and tours.
• Verify insurance, collect financial guarantor information, and arrange payment plans.
• Ensure completion of all required admission documentation, including consents and releases.
• Enter and maintain referral, assessment, and admission data in EMR and CRM systems.
• Collaborate with Verification of Benefits, Billing, clinical teams, and Business Development to facilitate timely access to care.
• Provide community resource referrals when individuals are not eligible for TASC services.
• Maintain compliance with state, federal, organizational, and accreditation requirements.
• Provide administrative support to the Executive Director and outpatient team, including payment processing, record keeping, and scheduling.
• Assist medical providers with coordination of laboratory services and follow‑up.
• Support process improvements and new operational initiatives as assigned.

Required profile

• Compassionate and patient‑focused with strong communication skills.
• Highly organized, detail‑oriented, and able to manage multiple priorities.
• Ability to handle confidential information with discretion.
• Familiarity with outpatient behavioral health or substance‑use disorder services.
• Experience with insurance verification and basic financial documentation.
• Proficiency in using EMR and CRM systems.
• Team player who can collaborate across clinical, billing, and business development functions.

Required skills

• EMR systems
• CRM systems