Administrative Assistant I – Inflight

About the role

Join the Flight Service Team within American Airlines' Customer Experience Division as an Inflight Administrative Assistant. You will support management and specialist personnel by handling a wide range of office duties, ensuring smooth daily operations both on the ground and during travel.

Key responsibilities

• Type, file, and provide telephone coverage for the team.
• Process mail, order supplies, and handle invoices.
• Respond to employee requests, inquiries, and return‑to‑work documentation.
• Coordinate hotel and travel arrangements, including emergency travel.
• Manage employee injury reports and related paperwork.
• Update, relocate, and maintain physical and electronic files.
• Provide customer greetings and direction.
• Work rotating shifts, including holidays and weekends, and travel on company business when required.

Required profile

• High school diploma or GED.
• At least one year of office or clerical experience.
• Ability to pass FAA criminal background checks and obtain necessary airport security badges.

Required skills

• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Experience using SABRE (RES & DECS), SharePoint, Oracle, Invoice Works, and Work Brain.

What we offer

• Travel perks to 365 destinations for you, family, and friends.
• Comprehensive health, dental, vision, and prescription benefits from day one.
• Wellness programs, 401(k) with employer contributions after one year, and additional perks such as pet insurance and discounts on hotels, cars, and cruises.
• A diverse, inclusive workplace that encourages you to be yourself.