Administrative Assistant – Call Center

About the role

Mad City Windows and Baths is seeking a dedicated Administrative Assistant to support its Madison, WI call center. The role focuses on maintaining accurate records, supporting employee initiatives, and ensuring smooth daily operations.

Key responsibilities

• Assist in planning and coordinating call‑center activities that promote positive morale.
• Distribute Tango gift cards and other employee incentives or recognition awards as directed by leadership.
• Maintain accurate call‑center records, including schedules, pre‑approved time off, job titles, personnel changes, and other administrative documents.
• Audit inbound call records to ensure lead sources are accurately documented for Vonage calls.
• Monitor and maintain office‑supply inventory, ordering and restocking as needed.
• Submit eligible leads to appropriate lead sources for credit and track submissions.
• Update YoDeck content displayed on call‑center TVs.
• Support onboarding of new call‑center employees, preparing materials, handling system‑related tasks, and managing new‑hire documentation.
• Monitor and track Mad City Google reviews by market and maintain related reporting.

Required profile

• High level of attention to detail and accuracy.
• Ability to work independently, take initiative, and follow tasks through to completion.
• Strong problem‑solving skills and sound judgment for routine administrative issues.
• Effective corporate communication skills.
• Ability to handle employee and business information with discretion and confidentiality.

Required skills

• Proficiency with Microsoft Office applications.

What we offer

• Competitive base pay of $20.00 per hour, commensurate with experience.
• 32–40 hours per week.
• Collaborative team of talented, professional, and fun individuals.
• Opportunity to grow within one of the fastest‑growing remodeling companies in the United States.