Administration Center Representative

About the role

Join the Workforce Administration Team within American Airlines' Technical Operations Division. This position provides essential administrative support to Tech Ops team members and leadership, ensuring smooth daily operations.

Key responsibilities

• Prepare and maintain department reports, including weekly headcount and daily manning.
• Manage payroll processes using the Workbrain system, handling time coding, shift schedules, overtime, field trips, and shift swaps.
• Process vacation changes and other employee requests in line with collective bargaining agreements.
• Deliver excellent internal customer service via phone, email, and walk‑in inquiries.
• Greet and direct team members and external visitors.
• Maintain office supply inventory and place orders as needed.
• Submit computer and system access transactions, and file data and correspondence.
• Handle time‑sensitive requests and communicate effectively with senior leadership.
• Complete FAA background checks and obtain required security badges.
• Work flexible shifts, including nights, weekends, and holidays, and travel for professional development when required.

Required profile

• High School diploma or GED equivalent.
• Prior administrative experience.
• Experience with Microsoft Office applications (Word, Excel, PowerPoint).
• Minimum of one year experience in an office setting (preferred).
• Associate’s degree or higher (preferred).

Required skills

• Microsoft Office (Word, Excel, PowerPoint).
• Workbrain payroll system.

What we offer

• Competitive salary range from $35,000 to $43,000 annually.
• Opportunities for professional development and travel.
• Dynamic, collaborative work environment within a leading airline.