Account Specialist – Hybrid (New York)

About the role

The Account Specialist is a central member of the account support team, acting as the bridge between sales, customers, and internal stakeholders. Working in a hybrid model from New York, you will ensure subscription agreements are prepared accurately and on time, driving high customer satisfaction.

Key responsibilities

• Support sales planning, reporting, and renewal processes.
• Collaborate with sales to drive quarterly and yearly renewal closures, including large‑scale renewals.
• Prepare and present renewal forecasts, scenario analyses, and risk assessments.
• Execute commercial contracting, ensuring compliance and quality control.
• Generate quotes and contracts in the CRM/ERP system and trigger invoicing.
• Provide first‑level advisory support on license agreement changes.
• Maintain system and customer data quality.
• Deliver world‑class customer service and manage incoming requests.

Required profile

• Thorough understanding of Sales Operations processes and workflows.
• Ability to work autonomously with minimal supervision.
• Strong communication skills and a focus on customer satisfaction.
• Detail‑oriented with a commitment to compliance and quality.

Required skills

What we offer

• Opportunity to work for a leading global research publisher.
• Hybrid working model.
• Professional development and training within a collaborative team.