Account Manager – Remote (US clients)

About the role

We are looking for a proactive Account Manager to act as a trusted advisor for our US‑based clients. In this remote, full‑time position you will build long‑term relationships, understand client goals and help them maximise the value of our services.

Key responsibilities

• Serve as the primary point of contact, coordinating between clients and internal teams.
• Monitor account performance, identify improvement and expansion opportunities.
• Diagnose client challenges and guide them toward appropriate solutions.
• Drive client retention by proactively addressing risks and concerns.
• Lead onboarding, launch sessions and regular check‑ins to ensure successful engagement.
• Cultivate referrals and contribute to account growth aligned with client objectives.
• Maintain accurate documentation of notes, updates, risks and opportunities.

Required profile

• Minimum 1 year of experience in customer service, client relations or a similar role.
• Excellent verbal and written communication in English.
• Strong problem‑solving abilities and a customer‑centric mindset.
• Professional demeanor with the ability to work independently in a fast‑paced environment.

Required skills

What we offer

• Remote work with a flexible schedule (8:30 AM‑5:30 PM EST).
• Opportunity to work for a Great Place to Work certified company.
• Career growth in a culturally diverse, ambitious environment.