Account Manager – Flex Pay

About the role

Upgrade’s Flex Pay division is seeking an experienced Account Manager to own and grow relationships with strategic retail and e‑commerce merchants. You will act as the primary point of contact, ensuring merchants succeed with our Buy‑Now‑Pay‑Later solution and drive mutual growth.

Key responsibilities

• Manage day‑to‑day relationships with strategic retail and e‑commerce partners.
• Support merchant onboarding, implementation, and ongoing account growth initiatives.
• Collaborate with Integrations, Product, Operations, and Marketing teams to improve merchant performance and resolve issues.
• Monitor account health, conduct performance reviews and quarterly business reviews, and identify expansion opportunities.
• Coordinate promotional campaigns, product launches, and operational updates with partners.
• Explain technical concepts of the Flex Pay suite to non‑technical stakeholders.
• Track account activity and maintain organized reporting within the CRM system.
• Provide a collaborative, proactive, and positive approach to both merchants and internal teams.

Required profile

• 8‑10 years of experience in account management, partnerships, customer success, or a related client‑facing role.
• Proven experience managing relationships with C‑suite stakeholders in mid‑market or enterprise accounts.
• Background working with e‑commerce or retail merchants.

Required skills

• CRM systems (experience with managing and reporting within a CRM).

What we offer

• Opportunity to shape a fast‑growing BNPL product.
• Collaborative and inclusive culture recognized by industry awards.
• Competitive compensation and benefits package.