Account Manager – Customer Success

About the role

Flex-N-Gate is seeking an Account Manager to partner with its automotive customers and ensure their long‑term success. You will develop trusted relationships with key executives, act as the primary liaison, and drive the delivery of solutions that meet customer objectives.

Key responsibilities

• Serve as the lead point of contact for all matters related to assigned customers.
• Build and maintain strong, long‑lasting relationships with customer stakeholders and executive sponsors.
• Ensure timely and successful delivery of solutions according to customer needs and objectives.
• Communicate progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecast and track key account metrics, identifying growth opportunities.
• Collaborate with sales teams to achieve territory growth targets.
• Assist with high‑severity requests or issue escalations as needed.

Required profile

• Bachelor’s degree (BA/BS) or equivalent.
• Proven account management or relevant experience.
• Demonstrated ability to communicate, present and influence at all organizational levels, including C‑level.
• Experience delivering client‑focused solutions based on customer needs.
• Strong project‑management skills with attention to detail.
• Excellent listening, negotiation, presentation, verbal and written communication skills.

Required skills

What we offer

• Medical, dental, prescription, vision, life and disability insurance; flexible spending account.
• 401(k) retirement savings plan with company match.
• Extensive safety training, new‑hire orientation, continuous learning and development programs, tuition reimbursement.
• Paid holidays and vacation time.