Account Manager – Client Relations

About the role

This full‑time Account Manager position at Mayfield & Associates serves as the primary point of contact for an assigned portfolio of health‑focused clients. You will build trust‑based relationships, ensure client satisfaction, and act as a liaison between clients and internal teams.

Key responsibilities

• Respond promptly to client inquiries and concerns.
• Prepare and present regular account reviews.
• Identify and pursue opportunities to expand services.
• Collaborate with cross‑functional teams to resolve issues.
• Maintain accurate records in CRM and related systems.
• Assist with contract renewals, proposals, and proactive communication of updates and recommendations.

Required profile

• Proven experience in account management, client services, or relationship management.
• Strong communication, presentation, and negotiation abilities.
• Excellent organizational and time‑management skills, especially in a remote setting.
• Collaborative mindset and a proactive, self‑directed approach to problem‑solving.
• Bachelor’s degree in Business, Communications, Marketing, or a related field (or equivalent experience).

Required skills

• Comfort with data analysis and reporting.
• Experience using CRM or account‑management tools to track activity and outcomes.

What we offer

• A culture of continuous learning, accountability, and ethical business practices.
• A friendly environment that values initiative and clear communication.