Account Executive – New York

About the role

Harmony is looking for an experienced Account Executive to join its New York headquarters. You will drive the full sales cycle for its AI‑powered service automation platform, targeting IT, HR, and Operations teams across enterprise customers.

Key responsibilities

• Own end‑to‑end sales cycles—from prospecting and discovery to demo, negotiation, and close—while meeting quota.
• Manage multi‑threaded engagements with stakeholders ranging from individual practitioners to C‑suite executives.
• Develop deep knowledge of prospects’ ITSM workflows and translate Harmony’s AI capabilities into measurable business value.
• Build and maintain a robust pipeline through outbound outreach, inbound follow‑up, and strategic partnerships.
• Maintain accurate CRM data, forecast revenue, and report on activity against targets.
• Act as the voice of the customer, providing market and competitive insights that shape product roadmap.
• Help refine sales playbooks, messaging, and processes as a founding member of the go‑to‑market team.

Required profile

• 5+ years of quota‑carrying B2B SaaS sales experience with a proven record of exceeding targets.
• Demonstrated ability to run full‑cycle, multi‑stakeholder sales processes for technical or platform solutions.
• Strong discovery, presentation, negotiation, and storytelling skills.
• Self‑directed, high‑agency professional comfortable in a fast‑changing early‑stage environment.
• Based in the New York area and willing to work onsite daily, with occasional travel.

Required skills

• Proficiency with CRM and sales tooling, specifically Salesforce.