Account Director – Life Sciences & Events

About the role

The Account Director oversees one or more life‑science customers and internal teams, ensuring honest, reliable service delivery with transparency. Acting as a strategic partner, the role provides innovative solutions and drives both customer and employee success while fostering long‑term growth.

Key responsibilities

• Serve as the primary escalation point for customer stakeholders and resolve issues swiftly.
• Develop and maintain strong, long‑term customer relationships that generate trust and advocacy.
• Lead internal teams to deliver on customer requests, reporting, technology updates, and service execution.
• Provide strategic guidance on industry best practices and regulatory compliance (OIG, PhRMA Code).
• Build, mentor, and develop internal teams, managing staffing and budgets.
• Oversee Statements of Work and ensure project scopes are effectively managed.

Required profile

• B.S. or B.A. degree (or equivalent experience).
• 5+ years of customer service, account management, or operations experience.
• 3+ years of personnel development and leadership experience.
• Prior experience in life sciences, speakers bureau, and event planning.
• Strong analytical, problem‑solving, and communication skills.
• Ability to thrive in a fast‑paced, multitasking environment.

Required skills

• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Veeva CRM
• Veeva Vault
• Veeva Events Management
• Veeva Engage

What we offer

• Medical, dental, vision, and basic life insurance.
• Flexible PTO, company‑paid holidays, and retirement programs.
• 1% charitable giving program.
• Base salary $95,000 – $140,000 plus potential bonus and stock awards.