Academic Technology Support Specialist II

About the role

Georgetown University is seeking three Academic Technology Support Specialists II to serve as senior technical resources and project coordinators. The role provides advanced, expert‑level support for classroom and desktop computing environments across the university’s campuses.

Key responsibilities

• Act as the primary escalation point for complex technical issues that front‑line staff cannot resolve.
• Lead and coordinate small to medium‑sized technology projects such as departmental computer refreshes and system upgrades.
• Diagnose and resolve advanced hardware, software, network, and classroom AV system problems.
• Mentor and provide on‑the‑job training to junior technical specialists and student workers.
• Develop and maintain comprehensive technical documentation and standardized operating procedures.

Required profile

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Demonstrated ability to perform root‑cause analysis and multi‑system troubleshooting.
• Experience working independently on moderately complex projects.
• Strong collaboration skills with senior IT professionals, faculty, and staff.

Required skills

• Advanced hardware troubleshooting
• Advanced software troubleshooting
• Network troubleshooting
• Classroom audiovisual (AV) system support