VP of IT Infrastructure & Operations

About the role

As the VP of IT Infrastructure & Operations you will define and execute the IT roadmap that supports Serve Robotics’ rapid growth and R&D initiatives. You will own the strategy, budget, vendor selection, and security implementation across delivery depots, engineering labs, corporate offices, and subsidiaries, ensuring reliable, compliant, and user‑friendly technology services.

Key responsibilities

• Define and execute the IT roadmap aligned with growth, expansion, and R&D goals, managing budget, vendors, and technology investments.
• Partner with engineering, security, operations, HR, finance, facilities, and growth teams to enable business expansion and robotics innovation.
• Lead IT planning for new markets, facilities, acquisitions, and major company initiatives, including M&A diligence and integration.
• Oversee enterprise IT infrastructure, networks, and cloud services with a focus on uptime and scalability.
• Implement collaboration, productivity, and ERP systems that support cross‑functional teams.
• Support IoT and edge‑device deployments critical to robotics delivery operations.

Required profile

• 15+ years in IT infrastructure and operations, with at least 8 years in senior leadership roles.
• Proven experience managing complex, distributed enterprise environments in high‑growth, tech‑driven companies.
• Track record of hiring, scaling, and mentoring high‑performing IT teams.
• Excellent communication, leadership, and vendor‑management skills.

Required skills

• Networking
• Cloud platforms
• Identity management
• Enterprise systems (ERP, collaboration tools)
• IoT and edge‑device deployments
• IT security controls
• Compliance frameworks (SOX, SOC 2, GDPR)