VoIP Support Technician (Remote, US Hours)

About the role

We are seeking a skilled VoIP Support Technician to join our client’s technical support team on a fully remote basis, working US hours. The role involves deploying, configuring, and troubleshooting VoIP phone systems to ensure reliable voice communications for customers.

Key responsibilities

• Install, configure, and support VoIP phone systems and related hardware.
• Troubleshoot voice, network, and connectivity issues.
• Provision and manage user accounts, extensions, and call routing.
• Configure and maintain IP phones and associated devices.
• Diagnose and resolve service interruptions promptly.
• Document support activities and keep accurate records.
• Collaborate with internal teams to deliver excellent customer service.
• Assist with system upgrades, migrations, and new deployments.

Required profile

• Experience supporting VoIP systems in a technical support environment.
• Strong troubleshooting and problem‑solving abilities.
• Excellent verbal and written communication skills.
• Customer‑focused with a proactive approach to issue resolution.
• Organizational skills to manage multiple priorities.

Required skills

• Bicom VoIP platform
• Yeastar VoIP platform
• NetSapiens VoIP platform
• Yealink IP phones configuration
• Networking fundamentals: TCP/IP, DHCP, DNS, VLANs, QoS
• ConnectWise CRM/PSA (optional)