Vice President - Patient CRM Strategy

About the role

The Patient CRM Strategy Lead acts as the CEO for the Patient CRM product suite and is the market owner for the product. This role is responsible for shaping Veeva’s Patient CRM product strategy, creating the product messaging and positioning, determining customer pricing, leading senior‑level customer discussions, and ensuring overall customer success. The lead also oversees the content and structure of customer events and the information flow to sales teams.

Key responsibilities

• Advise the Veeva Patient CRM product team on capabilities and priorities.
• Create product messaging and positioning.
• Develop and direct the sales strategy for Patient CRM.
• Determine customer pricing for Patient CRM.
• Participate in senior‑level customer discussions on product and strategy.
• Own overall customer success for Patient CRM.
• Create and own the revenue plan for the product.
• Build and lead a high‑performing Patient CRM strategy team.

Required profile

• 8+ years experience in the Life Sciences industry.
• 3+ years developing or implementing a Patient CRM product.
• 5+ years serving as a market owner or practice leader.
• 5+ years managing teams of six or more people.

What we offer

• Medical, dental, vision, and basic life insurance.
• Flexible PTO and company‑paid holidays.
• Retirement programs.
• 1% charitable giving program.
• Base salary range $150,000 – $300,000, with potential variable and stock bonuses.