Venue Operations Coordinator

About the role

The East-West Center seeks a Venue Operations Coordinator to manage the full lifecycle of events held at its Imin venue. This full‑time position provides high‑level customer service, oversees logistics, budgeting, and contract administration, and supports the broader Events team in marketing and facilitating external conferences.

Key responsibilities

• Plan, coordinate, and execute all events scheduled at Imin, handling venue fees, contracts, deposits, and insurance compliance.
• Maintain accurate event records, budgets, invoices, and financial statements; reconcile expenses and prepare reports for management.
• Oversee venue logistics, including floor layouts, seating charts, vendor contracts, AV equipment, and on‑site set‑up and breakdown.
• Serve as primary contact for clients, managing registrations, mass communications, and post‑event evaluations.
• Enforce health, safety, and regulatory requirements for all venue and external events.

Required profile

• Post‑secondary degree plus at least three years of full‑time experience in banquet, venue management, or large‑scale event planning (or equivalent five years of combined education and experience).
• Strong written and verbal communication skills with the ability to interact effectively with diverse audiences.
• Demonstrated ability to organize, prioritize, and manage multiple tasks independently and as part of a team.
• Knowledge of office practices, project management tools, and database software; ability to handle confidential information securely.

Required skills

• Raiser’s Edge
• Microsoft Excel
• Microsoft Office suite
• MailChimp
• Constant Contact

What we offer

• Competitive annual salary of $70,005.44 with a comprehensive benefits package including health insurance and generous retirement match.
• Opportunities for career growth and advancement within a respected international research and policy institution.
• Supportive work environment that values employee development and work‑life balance.